FAQ

FAQ

Frequently Asked Questions

1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions


2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal paymen
ts.


3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.



4. Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.



5. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".



6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.



7. How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.



8. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at support@quality-item-shop.com.

 

Popular questions.
1. How long handing time to ship order?
Answer When you have order and payment successful. Handing time is 1-4 day.
2. How long my tracking number work?
Answer The tracking number is available to track within 1-3 day after we confirm shipment
3. How can I check my tracking ID?
Answer You can track your order on shipping company's website with the tracking number provided.
It may take 48 to 72 hours for the tracking information to be updated by the shipping company
//www.17track.net/
//www.aftership.com/en/courier/yanwen
www.usps.com
4. How long estimated Delivery Time to your country?
Answer -Ship from Thailand to United States by standard shipping 15-30 day
-By EMS shipping 5-10 day
If you want to know more information, please contact us . We will settle your problem as soon as possible. Enjoy shopping!
5. Quality assurance system?
Return & Refund
Full Refund
If you don’t receive your order. You will get a full refund if your order does not arrive within the AMZ estimated delivery time promised.
Full or Partial Refund
If the item is not as described if your item is significantly different from the product description, you can
A: Return it and get a full refund, or
B: Get a partial refund and keep the item.
Case of return
1. The product doesn’t match the description. (Maybe the colors slightly different.)
2. Issue quality
3. Wrong item.
4. Counterfeit goods.
We accept return or exchange for above reasons only. In this case the seller pay for the postage.
If other case the buyer pay for the postage.
Attention please
-When you return you provide photo of the item has issue.
-Items need to be returned within 14 days after buyer receive it.
-Please make sure returned items has no used.
-If items are arrived damaged, please contact us within 24 hours of receive.
If you have problems with the product or use items. Please contact us first. We will try to answer all your problems. We are a responsible seller and always beside you.
Thanks for trusting our store.